At Freddie Falls, we strive to provide quality products and a smooth shopping experience. If you are not satisfied with your order due to an issue with the product, please review our return and refund guidelines below.

1. Eligibility for Returns

We accept returns only in the following cases:

  • The item received is damaged or defective.

  • The item is incorrect.

To qualify for a return, the item must be:

  • Unused and in its original condition.

  • Returned with all original packaging and accessories.

  • Reported to us within 48 hours of delivery.

2. Return Process

  • Contact us within 48 hours of receiving your order and provide details of the issue.

  • Our team will review your request and provide return instructions.

  • Once the item is received and inspected, we will proceed with a replacement or refund.

3. Refund Process

  • Refunds will be issued once the returned product is received and verified.

  • Refunds will be provided in cash at the time of return pickup or as per our refund method.

4. Non-Returnable Items

Certain items may not be eligible for returns, including:

  • Products that have been used or damaged by the customer.

  • Items without original packaging or missing accessories.

  • Returns requested after the 48-hour window.

5. Contact Us

If you have any concerns regarding returns or refunds, please reach out to our customer support team at [email protected].